Yes, at Ten Thousand Pots, we want you to have the best pot-purchasing experience possible. As a result, there are no middlemen, and we interact with both resale and wholesale customers daily. We are open SEVEN DAYS A WEEK from 9 AM to 6 PM. If you call during business hours, M-F, an actual person will pick up the phone. Any of our staff would be happy to answer your questions or smooth out concerns.

If you have any questions, contact us at (512)584-8889, or austin@tenthousandpots.com, and we will be happy to help.

Yes, we offer our complete catalog in our online store with pickup, delivery and nationwide shipping options. Our available website inventory is the same as our cataloged yard inventory, but we are shipping, unloading, and updating our inventory daily. Occasionally there are minor discrepancies, but what you see available on our website is what we have to sell you in-store.

Yes, we offer white-glove delivery throughout Central Texas. Our initial fee is $40 for the trip charge and $3 per mile. Our team members will expertly unload, unpack, and place your larger pots for you, and our specialists can install your custom fountains. In the case that a second person is needed to load and unload your order safely, a $20 fee will be applied.

Freight shipping options are available for deliveries outside the state and for all online orders.

Yes, we use a robust shipping network to pass the savings on to you. For orders up to 60 pounds, we use UPS ground shipping. For orders 61 pounds or over, we use a network of freight carriers and pack your order on pallets. We use top-of-the-line, custom-packaging products to ensure your order arrives in perfect condition. Our breakage rate is less than 1%, so you can be confident that your order will get to you safely and securely. However, if your ceramics arrived damaged in any way, send a photo of the damage to austin@tenthousandpots.com, and we will refund or exchange the item.

For more information, see our Packing and Shipping page.

All our products are one-of-a-kind and handmade, meaning no two pieces are exactly alike. We've selected an image that best represents each product type for our website inventory. When you purchase this item, our team will hand-select your unique item from our inventory. There may be slight variations in color, finish, glaze, size, etc. If you have a specific request or want a photo of what we've pulled before shipment, our team will happily ensure your order exceeds expectations.