Frequently Asked Questions and More

At Ten Thousand Pots, we want you to have the best pot-purchasing experience possible. As a result, there are no middlemen, and we interact with both resale and wholesale customers daily. We are open SEVEN DAYS A WEEK from 9 AM to 6 PM. If you call during business hours, M-F, an actual person will pick up the phone. Any of our staff would be happy to answer your questions or smooth out concerns.

If you have any questions, contact us at (512)584-8889, or, and we will be happy to help.

All our products are one-of-a-kind and handmade, meaning no two pieces are exactly alike. We've selected an image that best represents each product type for our website inventory. When you purchase this item, our team will hand-select your unique item from our inventory. There may be slight variations in color, finish, glaze, size, etc. If you have a specific request or want a photo of what we've pulled before shipment, our team will happily ensure your order exceeds expectations.

If you have any questions, contact us at (512)584-8889, or, and we will be happy to help.

We offer our complete catalog in our online store with both pickup and delivery options. Our available website inventory is the same as our cataloged yard inventory, but we are shipping, unloading, and updating our inventory daily. Occasionally there are minor discrepancies, but what you see available on our website is what we have to sell you in-store.

We offer white-glove delivery throughout Central Texas. Our initial fee is $40 for the truck rental and $3 per mile. Our team members will expertly unload, unpack, and place your larger pots for you, and our specialists can install your custom fountains. In the case that a second person is needed to load and unload your order safely, a $20 fee will be applied.

Freight shipping options are available for deliveries outside the state and for all online orders.

At Ten Thousand Pots, we use a robust shipping network to pass the savings on to you. For orders up to 60 pounds, we use UPS ground shipping. For orders 61 pounds or over, we use a network of freight carriers and pack your order on pallets. We use top-of-the-line, custom-packaging products to ensure your order arrives in perfect condition. Our breakage rate is less than 1%, so you can be confident that your order will get to you safely and securely. However, if your ceramics arrived damaged in any way, send a photo of the damage to, and we will refund or exchange the item.

For more information, see our Packing and Shipping page.

We can transform any of our pots or planters into a functioning, free-flowing fountain upon request. So if you want to add a dramatic water feature to your space, you only need a pump, reservoir, and fountain kit. Learn all about it HERE.

Please click the link below for a PDF of Fountain Care Instructions

Fountain Care Instructions

Very carefully! For any other questions about shipping and more information about our packaging methods, click HERE.

If you are unsatisfied with your unused, non-clearance purchase, you may return it to our store for a refund or exchange within 30 days.

Our team will load all pickup or large in-store orders for you and secure them into your vehicle. Please remember to drive safely – we are not responsible for breakage after pickup orders leave our shop.

All of our pottery can be used for indoor or outdoor use. Nothing is “weatherproof,” but our pottery is “weather resistant” and, with proper care is perfectly suited for outside or inside. We offer an extensive range of products that can be used in any environment. If you have a particular project that requires some planning, our team of experts can guide you through the process.

Unless a product explicitly states otherwise, all our planters and pots come with a drainage hole.  We can drill a drainage hole on the spot if needed or if you’d like to turn one of our other ceramic decorations into a planter.  All our drainage holes are one and 3/8th inches.

Are you looking to create a beautiful mosaic design in your home or business? We offer broken pieces of pottery from our yard for sale, ranging from $1 to $10 per piece. If you’d like something for a larger project, call us to discuss discounted bulk pricing.  Stop by our store and browse our beautiful, colorful shards and pieces for your next project.

All our Vietnamese pottery is high-fired in a wood-burning kiln at 2,100 degrees Fahrenheit or 1,150 Celsius. Since the clay is heated to a higher temperature, it is resistant to cracking and aging. This ensures a high level of quality and durability.

Click HERE for more information,