Return Policy | Ten Thousand Pots

Our Pottery Return Policy

All of our ceramics are handmade, making each pot a unique piece of art. Our team goes through great lengths to ensure you receive beautiful, blemish free pottery.

Our satisfaction guarantee allows you to return any non-clearance items within 30 days of purchase. If your fountain, garden accent, ceramic, planter, pot or other product has not left you satisfied and is not damaged, contact our store and we will be happy to help refund or replace the item within 7 days of receiving the return.

Collection of glazed ceramic pots

Over 99% of our shipments arrive safely delivered and all our shipped orders come with insurance. If your product is damaged in any way during shipping, we will offer a refund or exchange. Simply send us a photo of the damaged items and one of our associates will immediately process your request.