Packing and Shipping

At Ten Thousand Pots, We Package Your Ceramics With Great Care and Confidence. 

It is hard to imagine something more frustrating than finding the perfect piece of pottery online only to have it break in transit. You want transparency and peace of mind when you ordering breakable items from an online store. In fact, according to Parcel Pending74% of customers say reliable delivery is the most important aspect of ordering online. At Ten Thousand Pots, we go the extra mile to ensure our pottery for delivery arrives in one piece. 

You may expect to receive our hand-made pottery shipped to you in old-fashioned packing peanuts and bubble wrap. But we've come a long way from there! Ten Thousand Pots uses a state-of-the-art foam machine for to protect every piece of pottery. Our protective foam adapts to the shape of the ceramics within the box, creating custom cushions for every pot. In addition, we have invested in strapping machines and specialized training for our packing team. As a result, over 99% of our deliveries arrive unchipped and in pristine condition. We want to ensure your package is safe from even the rowdiest delivery personnel.


How Are Your Ceramics Packaged at Our Store?

We pack all orders according to their exact size and weight to get you the best shipping rate possible. Anything too large for UPS or USPS is packaged as a Less Than Truckload (LTL) order. Larger orders are assembled and secured on custom pallets or crated by hand. Smaller items, approximately 100 lbs. or less, can usually fit into a shipping box. Some of the steps we take to protect your ceramics include the following:

  • We choose the best-looking piece of pottery from our yard. Our team inspects each piece for cracks or blemishes before shipment.

  • Our packer chooses the appropriate size package from our assortment of durable double-corrugated boxes, wooden crates, or pallets. We make sure the pot fits with plenty of breathing room for the packing foam.

  • With your pot in the box, we carefully place fresh foam sheets into the package. The foam expands, creating a protective layer around your piece. We check to ensure there are no gaps and that your item is secure.

  • Finally, our warehouse team outfits the sealed package with durable nylon straps.

If your order is too large for one of our sturdy cardboard boxes, it will be packaged in a crate. Our crates are made from fresh plywood and fortified for long-distance shipping. Filling crates with foam takes extra time, but it ensures a safe, clean shipment.

Sometimes our orders are too large for even a crate. In this case, we ship your pottery on a sturdy wooden pallet. First, we construct a barrier around your pots using plywood and heavy-duty straps. Then, our team fills the empty space around your ceramics with fresh foam. The whole pallet is finally triple-wrapped in protective plastic. We also add "Fragile" stickers to the exterior of the parcel for extra insurance.


What Do You Get When Ordering Pottery for Delivery From Ten Thousand Pots?

Not only will you get beautiful indoor/outdoor imported pottery from around the world, but also unparalleled customer service. You will find comfort in knowing that our team of pottery professionals is here for you. Whether you are looking for a cobalt blue ceramic planter or an authentic Talavera pot, we are here to assist you. Some of the benefits of choosing Ten Thousand Pots for your pottery order are:

  • Honest & Transparent Customer Service – Our support team is ready to answer any questions or concerns about transporting pottery. We always do our best to help you find the right pot for your needs. We go the extra mile for your pottery delivery.

  • 100% Insured Pottery Delivery – A=We have insurance on all of our orders in case of damages sustained during shipping. We prepare our pottery for delivery using some of the best packaging methods available. That way, if something breaks, we can happily replace or refund it if needed.

  • Reassurance – Knowing that we will ship and deliver you pottery safely and securely can take a lot of the worry out of the process. You will receive a neatly packaged pot without excessive packing materials to clean up.


Want an Easy and Secure Way to Order Pottery for Delivery? 

Have you ever found the perfect ceramics online, only to have it break in transit to your door? It can be frustrating. No one wants to feel as if they've wasted or lost money. At Ten Thousand Pots, we provide reliable and stable delivery. Even better, we make finding the right piece of pottery for your home or garden extremely convenient. Our online store is updated constantly with new stock ready for your perusal. Our mission is to help you find the best pottery at an unbeatable price. Call our support team at (512) 584-8889 for more information.